FAQs

FREQUENTLY ASKED QUESTIONS
 
Order Tracking
How do I track my order?

To track your order or check order status, visit our Order Tracking page and enter your order number.

For each shipment that goes out we send an email with the shipment details and tracking information.

Why is there no tracking information for my order?

Order tracking information may not be available to view for one business day after you receive your shipping confirmation. As soon as the carrier scans your package into their system you should be able to view your package as it heads toward you.

If you do not see tracking information after a full business day has passed, please contact Customer Care.

Orders & Payments

Can I make changes to or cancel my order?

The fast answer is no, not really. Our shipping team is so fast that they often have orders shipped in literal minutes. If you need to make a change to your order (address, size, item, etc) or want to cancel it, please let us know immediately and we will do our best to catch it before it goes out, but we can never guarantee the ability to make a change.

Please call us during business hours at 1-816-343-9602 . You may also email info@spreadlovesupply.com, including:

  • Your order number
  • Details of the change, like new address or the items you want to change
  • Type “Order Change” or “Order Cancel” in the subject line.

 

What do I do if there is an error in my order?

If you find an error in your order after it’s been delivered, please contact Customer Care at info@spreadlovesupply.com or 1-816-343-9602. We will quickly resolve whatever is wrong.

 

Shipping

When will my order ship?

If your order is placed before 1pm (your local time) it generally ships the same business day, and tracking should be active by the following business day.

All orders are subject to inventory availability and order verification which can delay shipment. Please make sure to provide accurate billing and contact information to facilitate the order verification process.

If we are unable to ship your order for any reason, we will notify you are soon as we are aware.

 

How do I choose the best shipping method?

I need it tomorrow: Choose Next Day delivery

I need it in 2-3 days: Choose Express

I need it within 3-4 days: Choose Standard

I am not in a hurry to receive my order: Choose Economy or Free Shipping when available

I do not receive mail from USPS: Choose Standard shipping for guaranteed UPS Ground delivery

I do not receive UPS delivery: Ship your order to a PO Box for guaranteed USPS delivery

I live in a rural part of the country: Your shipping time will always be at the later end of the range.

 

How do I return an item?

As our policy states we do not accept any returns. If your product is damaged or there is an error with your order please contact Customer Care at 1-816-343-9602 or info@spreadlovesupply.com